analyst, information technology (IT)
About the company
Penticton is a vibrant, innovative waterfront city known for its commitment to sustainability, community well-being, and economic opportunity. With a strong focus on good governance, collaboration, and service excellence, the City is dedicated to enhancing the quality of life for residents, businesses, and visitors alike. As one of the most active development regions in British Columbia, Penticton features a diverse mix of large-scale and complex construction projects. Penticton has been recognized as one of Canada?s most livable cities, according to latest rankings by The Globe and Mail, ranked as the eighth most livable medium-sized city in Canada. Nationally, Penticton earned high marks for access to amenities (11th in Canada), #11 for midlife transitions and #11 for retirement, as well as #13 for young professionals. Penticton also placed within the top 20 in the categories of raising kids (#19), contributing to an overall ranking of 35th across Canada. Rooted in agriculture and surrounded by natural beauty, Penticton is known for its orchards, wineries, and craft breweries?making it one of Canada?s top wine destinations. More than 100 years since its incorporation, Penticton continues to grow as a place to live, work, and play.
Your tasks
Join Our IT Operations Team We?re looking for a Senior IT Operations Analyst to provide technical leadership, guide complex issue resolution, and deliver infrastructure and technology projects.
Reporting to the IT Operations and Security Supervisor, you?ll work across networking, servers, virtualization and hyperconverged infrastructure, storage, backup and disaster recovery, Microsoft 365, endpoints, cybersecurity, and telecommunications.
You?ll coordinate operational priorities alongside technical staff responsible for day-to-day administration and support, contributing directly to projects, major changes, and complex escalations.
Operational Leadership and Decision Making
- Prioritize operational coverage, incidents, service requests, maintenance, field work, and projects based on impact, urgency, risk, capacity, and dependencies.
- Provide technical guidance, coaching, and mentorship; remove obstacles and follow work through to resolution.
- Coordinate with Business Services and other IT functions on operational priorities, technical decisions, projects, and dependencies.
- Exercise independent judgement in troubleshooting, remediation, recovery, and implementation within established policies, architecture, standards, budgets, scope, and change processes.
- Lead significant incidents, outages, and infrastructure failures, coordinating response and resources until services are restored.
- Keep the IT Operations and Security Supervisor informed of significant risks and commitments.
- Monitor operational performance and resource constraints and recommend staffing, training, service improvements, and risk mitigation.
- Escalate matters requiring supervisory, financial, architectural, security, or organizational authority.
- Provide operational leadership in the absence of the IT Operations and Security Supervisor and represent the department as assigned.
Infrastructure and Network Leadership
- Lead design, troubleshooting, and significant changes for servers, operating systems, virtualization, hypervisors, clustering, hyperconverged infrastructure, virtual appliances, storage, and data-centre services.
- Guide storage capacity, performance, resiliency, replication, backup, disaster recovery, testing, and recovery readiness.
- Lead network design and issue resolution across switches, routers, firewalls, wireless, VPN, voice gateways, LAN, WAN, internet, remote access, and site-to-site connectivity.
- Define secure standards for VLANs, routing, switching, segmentation, DNS, DHCP, IP addressing, firewall policies, vendo
Other
For more information, please visit our website at penticton.ca/ For more information about life in Penticton, please visit visitpenticton.com/