customer service assistant

Competition No: 2026-225Duration: Regular Full TimeSalary: $32.88 - 34.25 - 35.61 - 37.09 - 38.65/hourSchedule: 70 hours bi-weekly; Monday to Friday from 8:00 AM - 4:45 PM (Nine-Day Fortnight)Special Notes: Normal for CUPE 23 Inside Division Collective AgreementLast Updated: 9/14/26This position works in the Building organizational unit. This is clerical work of moderate complexity involving the processing and issuing of various permits and providing customer services in the Planning and Development Department. Responsibilities include receiving and initiating the application process for rezoning, subdivision, preliminary plan approval and other permits issued by the Planning Division; checking various development applications for completeness of routine information including pre-screening for obvious non-compliance to regulations and by-laws; calculating fees from schedules; receives payments, issues receipts and processes refunds. A Customer Service Assistant will receive and respond to routine enquiries related to zoning and property development, and provide routine information related to the Burnaby Zoning By-law. Other responsibilities include maintaining departmental records relative to zoning, subdivisions, easements and rights-of-way, plan areas and other requirements pertaining to the development of a property; maintaining and filing permit and application records; entering data into the Energov System; monitoring information output; correcting errors and updating information. Performs related work as required.Qualifications include completion of Grade 12 supplemented by or including standard commercial courses and courses relating to the work plus sound related office experience involving public contact preferably in a Municipal Planning department, or an equivalent combination of education and experience. Considerable knowledge of applicable departmental practices, procedures, rules, and regulations and of the requirements of other departments and agencies relative to permit application processing; knowledge of account classification and of recording and balancing remittances. An incumbent will have sound knowledge of record keeping and routine correspondence preparation. Working knowledge of the zoning and other related by-laws. A Customer Service Assistant will have the ability to deal effectively and courteously with the public, officials, and staff in supplying information and in explaining by-laws, regulations, and departmental procedures, and to work with limited supervision and exercise sound judgement in making decisions.Clause 6 Application of Seniority:Appointments to regular full time, temporary full time, regular part time and temporary part time positions shall be determined by seniority as defined by the greatest length of service in the specific posted job. These appointments shall be subject to the successful passing of the skill test(s) applicable to the classification, that they are not currently subject to a performance management plan, and have no discipline or recorded safety infractions in the previous eighteen (18) months. First consideration will be given to internal applicants (Clause 6 Application) and then open to external applicants.Please apply online by September 23, 2026.Copies of relevant professional certificates, degrees, or tickets will be required at the time of the interview. Please contact People and Culture at 604-294-7303 if you do not receive a confirmation email within one hour of submitting your application online at www.burnaby.ca/careers. We thank all applicants for their interest; however, only those considered for an interview will be contactedApply to this positionEQUAL OPPORTUNITY EMPLOYERVisit us at www.burnaby.caWe respectfully acknowledge that the City of Burnaby is located on the unceded territories of the x?m??k??y??m (Musqueam), S?wx?wú7mesh (Squamish), s?lilw?ta? (Tsleil-Waututh), and k?ik?????m Peoples (Kwikwetlem). Each Nation has d