Maintenance Service & Technical Support Manager M/F

Your tasks

You will manage the daily after-sales service (SAV) activity and support its growth in maturity within an international environment, with about fifty distributors worldwide.

You will notably be responsible for

• managing and developing the team;
• prioritizing and tracking tickets and interventions;
• supervising preventive and corrective maintenance;
• intervening on hardware/software, IT, and network technical issues;
• structuring the service's methods, procedures, indicators, and documentation;
• guaranteeing the quality and traceability of field feedback;
• working closely with the R&D and Quality teams to accelerate diagnostics and fixes;
• occasionally supporting international distributors.

The objective: to continue the structuring of the SAV to gain even more reactivity, autonomy, and service quality, while strengthening the reliability of field feedback.

Requirements

You have at least 5 years of experience in SAV, maintenance, or technical support of technological equipment, with experience in team management.

You like to stay close to the field and are comfortable in environments combining IT, software, hardware, networks, and fault diagnosis.

You appreciate environments where you must both get your hands dirty, structure, formalize, and develop teams.

Experience in medical devices, ISO 13485, medical imaging, or DICOM is a plus, but not essential. You possess solid professional English, ideally B2+ or higher.

We are open to experienced technical profiles with a Bac+2/Bac+3 degree: experience and achievements will take precedence over the diploma.

Other

Occasional travel in France and internationally is to be expected. </body>