Receptionist (M/F)

We are looking for a receptionist who will manage the relationship with customers from their reservation to check-out, with a constant aim to optimize their satisfaction as well as the turnover and occupancy rate of the establishment.

MISSIONS :

• Offer the best service to always improve customer satisfaction.
• Maintain the reservation schedule and manage customer arrivals/departures.

• Physical and telephone reception
• Perform daily accounting, collections, registration and control of reservations, and room assignment.

• Collaborate with all departments (breakfast, housekeeping, maintenance, management, etc.)
• Apply all reception procedures (credit card control, dispute management, pricing and commercial policy.)

• Respect the environmental and societal commitments of the establishment (e.g.: waste sorting, energy and water saving, advice to customers on soft mobility, promotion of local products.)

PROFIL :

FORMATIONS ET EXPÉRIENCE :

• Training in hospitality (Bac techno hôtellerie - BTS hôtellerie - restauration)

• Desired experience in an equivalent position

QUALITÉS ET COMPÉTENCES REQUISES :

• Excellent interpersonal skills and good communication
• Mastery of foreign languages, at a minimum English