Client Success Executive

Cintra Consultancy | Singapore Junior to Mid-Level | Full-Time

About the Role

We’re looking for a Client Success Executive to support and manage a portfolio of client accounts across social media, content, performance marketing and digital campaigns.

This is a client-facing role suited for someone with 1–3 years of experience in account servicing, client success, marketing, advertising or a related field. You’ll act as the bridge between our clients and internal teams, ensuring that projects move smoothly, expectations are managed well, and clients continue to see value from working with Cintra.

What You’ll Do

Client Success & Account Management

• Manage day-to-day communication with assigned clients
• Build strong relationships and understand each client’s business, objectives and priorities
• Provide proactive updates rather than waiting for clients to follow up
• Manage expectations, feedback and difficult conversations professionally
• Identify account risks early and work with senior team members on recovery plans
• Support client renewals, retention and account growth

Project & Campaign Management

• Translate client requirements into clear internal briefs
• Coordinate across creative, production, editing, performance marketing and other internal teams
• Track deliverables, timelines, approvals and outstanding client actions
• Ensure work is delivered accurately and within agreed timelines
• Conduct quality checks before deliverables are sent to clients
• Flag potential delays or blockers early and drive them towards resolution

Strategy & Client Growth

• Develop a strong understanding of each client’s industry and target audience
• Support campaign planning and social media recommendations
• Review campaign/content performance and identify actionable insights
• Participate in client reviews and strategy discussions
• Identify opportunities to expand or improve the client's existing scope

Account Operations

• Maintain accurate account trackers, timelines and documentation
• Track scopes, deliverables, outstanding credits and account status
• Maintain visibility over upcoming renewals and key client milestones
• Ensure meeting notes, action items and follow-ups are properly closed

What We’re Looking For

• 1–3 years of experience in account management, client success, marketing, advertising, social media or a related role
• Strong written and verbal communication skills
• Highly organised and comfortable managing multiple accounts simultaneously
• Detail-oriented with strong follow-through
• Able to communicate confidently with clients and internal stakeholders
• Proactive and comfortable taking ownership instead of waiting for instructions
• Able to identify problems early and propose solutions
• Comfortable working in a fast-paced agency environment
• Experience in a digital, creative, social media or advertising agency is advantageous

What Success Looks Like

You’ll be successful in this role when your clients are well-serviced, informed and retained , while the internal team has clear direction and sufficient lead time to deliver good work.