Reservations & Relations Administrative Assistant (M/F)

Your tasks

Reporting to the Guest & Partners Relations Manager and integrated into the Reservations and B2B development team, you will contribute to the administrative management of reservations, the updating of client and partner files, as well as the smooth running of the various administrative steps related to their processing. In close collaboration with reservation agents and B2B Development Managers, you will support direct clients and partners in their administrative procedures, particularly within the framework of AML-CFT (Tracfin) obligations and the implementation of new commercial partnerships.

1. AML-CFT support and administrative and digital support

• Support clients and partners in compiling their files as part of the AML-CFT (Tracfin) process.
• Assist B2B Development Managers in carrying out the KYI (Know Your Intermediary) procedure as part of the contracting of partnerships.
• Assist reservation agents in the administrative management and follow-up of their clients' AML-CFT files.
• In collaboration with sales agents, perform necessary follow-ups with clients and partners to obtain missing information or documents.
• Centralize feedback from users (clients, partners, and reservation agents) and transmit it to the Digital department to contribute to the continuous improvement of the tool.

2. Administrative management and onboarding of B2B partners

• Contribute to the onboarding process of new partners in collaboration with B2B Development Managers.
• Compile and ensure the follow-up of the partner's AML-CFT file.
• Create and update partner files in various internal tools, the business software, and the CRM.
• In collaboration with B2B Development Managers, respond with reactivity and clarity to partner questions regarding administrative procedures, necessary documents, and the functioning of the tools provided to them.
• Contribute to the administrative follow-up of registrations for trade fairs and event organization, by ensuring file management, follow-up of required documents, compliance with registration deadlines, and necessary follow-ups.

3. Contribution to client and partner relations

• Support clients and partners through the various administrative stages of their reservation journey.
• Ensure rigorous follow-up of ongoing files to guarantee a smooth and high-quality experience.
• Facilitate exchanges between clients, partners, reservation agents, B2B Development Managers, and internal departments.

Requirements

• Bac+2 / Bac+3 degree in customer relations, business management, tourism, sales management, commerce, or an equivalent field.
• Strong interpersonal skills and a sense of customer service.
• Team spirit and the ability to work with various internal stakeholders.
• Rigor in processing data and confidential documents.
• Professional discretion and strict respect for the confidentiality of processed data and documents, particularly within the framework of client and partner files and AML-CFT procedures.
• A professional level of English is required to support international clients and partners.