Senior Software Developer / 3rd-Level Support & Customer Issue Resolution Expert (m/f/d)

High technology and innovation... …actively shape and drive forward – for this position, we are looking for a committed individual (m/f/d) who impresses with ingenuity, a sense of responsibility, and professional competence. As a consulting company, we support our clients in finding the right person who understands challenges not as hurdles, but as exciting opportunities for further development.

What to expect: Managing technical escalations as an interface between 3rd-Level Support, Service, QA, and Software Development

Analysis, reproduction, and isolation of complex customer problems through debugging and structured log analyses

Conducting technical root cause analyses as well as developing pragmatic and sustainable solutions for critical software errors

Creation of precise bug reports, technical concepts, and documented best practices for recurring issues

Supporting international customers and teams with prioritized incidents and technically demanding support cases

Further development of support processes, analysis tools, and documentation for the efficient handling of complex escalations

Mediation of technical contexts as well as knowledge transfer between development teams, support, service, and key users

Certain professional and personal prerequisites are helpful for this position. The following requirements give you an overview of which experiences and qualities are advantageous for this role.

What you should bring: Sound experience in B2B software support and in handling demanding 3rd-level escalations

Very good knowledge of C#, C++, as well as existing software architectures with legacy components

Confident handling of debugging, log analysis, interfaces, databases, and technical infrastructure

Strong skills in error reproduction, root cause analysis, and structured isolation of complex customer bugs

Experience in creating precise bug reports, technical documentation, and actionable solution concepts

Very good communication skills for international cooperation as well as proficient English skills in speaking and writing

Structured way of working with parallel tickets, high priority, and short-term technical escalations

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