Inside Sales Representative (M/F)

Les Hauts de Palette, wine merchant and producer, is a company passionate about the art of viticulture for over five generations. Driven by our commitment to quality, innovation, and respect for tradition, we are proud to produce and represent wines from the Bordelais terroirs. We are looking for a dynamic and experienced Export Sales Assistant to join our team. The selected candidate will be in liaison with international sales representatives and will contribute to the growth of our international business.

Reporting to the Sales Manager, you will be responsible for handling the administrative aspects of the sales cycle, ensuring the interface between the Export sector customer service and other internal departments of the company, and playing an essential role in customer satisfaction.

You will also follow up with existing export clients and may be required to perform prospecting.

Missions:

Export Sales Administration:

Prepare, control, and monitor all export and customs documents (Packing List, DAE, Certificates of Origin, pallet sheets, proforma, etc.), for direct orders, via agents, wholesalers, or the Place de Bordeaux.

Invoice export orders, monitor payments, and manage credit insurance (Coface), including the declaration of claims.

Create and have proofs (BAT) validated by the client, in compliance with client requirements and the regulations of the destination countries.

Manage export regulatory and declaratory files (360 Export, FranceAgriMer/Viti-promotion, FranceAgriMer/Anivin, INPI trademark filings).

Manage export wine analyses: preparation, submission, monitoring, filing, and updating.

Update client databases on Isavigne and track samples.

Assist in the administrative organization of trade fairs and export operations.

Stay informed about regulatory files and ensure the compliance of export documents according to the countries and markets where we export.

Export Logistics:

Manage the relationship with freight forwarders (quotations, rates, choice of partners) and organize export transport (containers or pallets), from quotation to delivery.

Manage transport documentation (Bill of Lading, BESC, etc.) and transmit it to clients/agents.

Commercial:

Preparation of France & Export trade fairs, and occasional business trips abroad.

Ensure administrative and relational follow-up with active clients (routine requests, multi-channel exchanges).

Update client files and transmit useful information to the sales team.

Qualifications and skills:

Training and experience:

Bac+2 to Bac+5 degree in international trade, ADV, or equivalent.

A successful first experience in export ADV, ideally in the wine and spirits sector, is a plus.

Technical skills:

Mastery of customs and documentary procedures related to export.

Fluent English

Mastery of the Isavigne software would be a plus

Personal qualities:

Rigor, sense of organization, and prioritization.

Reliability and respect for deadlines and regulatory procedures.

Interpersonal skills and a sense of customer service.

Autonomy and the ability to work in coordination with several interlocutors.