Customer Relationship Officer (M/F)

For 30 years, the CHRONO Flex group has specialized in on-site troubleshooting of hydraulic solutions. The recipe is simple: cure and prevent damage related to hydraulic components and bring a smile back to our customers from construction, industry, handling, agriculture, environment, etc. etc.!

Our organization encourages a spirit of initiative and mutual aid in a context of transparency and trust. We bet on performance through happiness, autonomy, and responsibility.

A subsidiary of the Monnoyeur Group, we work in synergy with our cousins Bergerat Monnoyeur (Caterpillar), Aprolis, or even Eneria; in France and internationally.

Within the CRC team, we are looking for our future colleague.

Your Missions at the Heart of the Customer Relationship

Within our super Customer Relationship Center team, and after a training period where you will become a true pro, your days will be paced by the following missions:

• The voice of Chrono Flex: You will be the first contact for our customers and our technicians all over France! Whether it is for an emergency or a simple question, you will manage incoming calls with attentive listening and a smile, even over the phone. Your mission? To reassure them and guide them toward the best solution.
• Needs detective & scheduling magician: No more mystery! You will brilliantly identify the specific needs of each call and assign interventions to our technicians like magic. Your sense of organization will be key so that each intervention is a success, and our customers are always satisfied.

• The administrative Swiss Army knife: In addition to calls, you will actively participate in the administrative life of the team. Managing requests by email, following up on intervention slips... You will be a pillar to ensure the smooth functioning and fluidity of our processes. Your rigor will work wonders!

Who are you?

Are you looking for a job where customer satisfaction and collective performance are your drivers? Passionate about customer relations, you are autonomous, reactive, and ready to do anything to make our customers' eyes shine. Rigorous and autonomous, you know how to manage your priorities and are comfortable with IT tools. Bilingual, you are able to converse in English to respond to the requests of our foreign customers. Flexible, you will join the Night Owls team (according to a rotating schedule) to respond to customer requests 24/7.

What we offer:

A fixed-term contract (CDD) from August to December 2026 at 39h/week. A stimulating work environment where your contribution will be valued.

Availability: We are looking for someone available as soon as possible. If you are ready to take on this challenge and contribute to our adventure, we invite you to apply now! We look forward to welcoming you to the team!

Our commitments / What we can offer you:

Trust granted to the teams. A benevolent and stimulating work environment. Good vibes! The right to make mistakes.

The Little Extras that Make a Difference!

By joining Chrono Flex, you will also benefit from: Monthly bonus Meal vouchers Teleworking (once the position is mastered) CSE (Comité Social et Économique) Health insurance covered at 75%

We will take care of your application.

Come share our values:

• Performance through Happiness
• Cultivating love for the Customer
• Respectful and Responsible Team
• Open-mindedness and Spirit of Openness

CHRONO Flex is committed to a CSR policy that promotes diversity and inclusion within the group.

Recruit us!