Guest Relation Officer

Job description Requirements :

• Diploma/Bachelor’s degree in Hospitality major.
• Minimum 2 years of experience in Public Relations, preferably in the F&B or hospitality industry.
• Excellent verbal and written communication skills in both Bahasa Indonesia and English.
• Ability to create strategies to achieve sales targets.
• Demonstrates great attitude and high integrity.
• Customer-oriented with strong communication skills.
• Able to work well in a team and has strong attention to detail.

Responsibilities :

• Greet guests with warmth and professionalism, creating an elegant and memorable first impression.
• Ensure the best guest experience by closely coordinating with servers and the entire service team.
• Handle guest complaints calmly, quickly, and effectively to restore guest satisfaction.
• Provide upselling training to staff so the team can naturally and effectively offer menu items or products.
• Conduct second-visit table checks together with the Manager to ensure guests feel personally attended to and receive the highest service quality.
• Deliver warm and memorable farewell greetings to guests, leaving them with a positive lasting impression.

Skills: Microsoft Excel, Presentation Skills, Analytical Skills, Microsoft Word, Communication, Microsoft Office, Administration, Teamwork, Customer Service, Public Speaking