Assistant Director, Family Support and Development

CDAC is a Singapore self-help group dedicated to enabling upward social mobility for lower-income Chinese Singaporean families, through programmes spanning education, family support, and mentoring delivered across a growing network of centres islandwide.  Key Responsibilities Co-lead FSD's casework and family assistance programmes, ensuring service quality, compliance, and outcomes across a growing caseload 

Foster close, working-level collaboration between social work and education colleagues (and other disciplines as needed), so families receive joined-up rather than siloed support 

Support the Senior Director in translating CDAC's strategic priorities — including the Self and Relationships practice framework — into day-to-day departmental operations 

Supervise and develop Senior Managers and programme leads, building staff capability and sustaining high staff engagement while driving for outcomes 

Contribute to workforce and service planning as FSD scales in line with CDAC's 2030 growth plans 

Build and maintain outcomes measurement for family programmes, working with data and M&E colleagues to track impact beyond activity counts 

Represent FSD in cross-departmental and inter-agency discussions, including with government and community partners, advocating for families where needed 

Drive integration of FSD's work with Education and Mentoring under the One CDAC agenda, including shared referrals and a common Theory of Change 

Lead staff calmly and effectively through service incidents, complaints, or crises as they arise 

Manage departmental budget, reporting, and governance requirements — including compliance and risk management — in partnership with Operations and Finance 

Deputise for the Senior Director as required 

Requirements Degree in Social Work, Psychology, or a related discipline; a recognised social work qualification is an advantage 

At least 8–10 years of experience in social service delivery, with at least 3–5 years in a leadership or supervisory capacity 

Demonstrated ability to foster multidisciplinary collaboration, ideally spanning social work and education or similar domains 

Ability to perform well under pressure, with a track record of driving outcomes while maintaining high staff engagement and morale 

Sound financial and budget management skills, including experience with programme funding and resource planning 

Working knowledge of compliance, risk management, and quality assurance practices in a social service setting 

Experience working within Singapore's social service ecosystem 

Strong analytical skills, with experience using data to inform programme and service decisions 

Excellent stakeholder management and communication skills, both written and verbal, in English and, preferably but not necessarily, Mandarin 

A senior leadership role with genuine influence over the direction of a growing department, a clear pathway for career progression, and the opportunity to shape how a leading self-help group supports lower-income families in Singapore.