Senior Public Relations Officer (LTA Viaduct Project)

Your tasks

We are seeking an experienced Senior Public Relations Officer to manage public relations matters for an LTA civil infrastructure project. The successful candidate will be responsible for stakeholder engagement, handling public feedback and complaints, and maintaining effective communication between the project team, relevant authorities and surrounding communities.

• Manage and resolve public complaints, enquiries and feedback arising from construction activities in a timely and professional manner.
• Act as the main point of contact between the project team, residents, businesses, stakeholders and relevant authorities.
• Liaise with government agencies, statutory boards, Town Councils and other relevant stakeholders to facilitate smooth project execution.
• Conduct regular site visits, stakeholder engagement sessions and pre- and post-construction surveys where required.
• Coordinate with the construction team and subcontractors to address public concerns and arrange necessary rectification works.
• Maintain accurate records of public feedback, complaints and follow-up actions, ensuring timely closure of cases.
• Prepare weekly updates, monthly public relations reports and presentations for management and the client.
• Attend project progress meetings, stakeholder meetings, site walkabouts and community engagement activities.
• Plan and coordinate public relations programmes, community outreach activities and stakeholder engagement initiatives.
• Proactively identify potential public relations issues arising from construction activities and recommend appropriate mitigation measures.
• Ensure public relations activities comply with relevant LTA project requirements and established procedures.
• Perform other project-related duties as assigned.

Requirements

• Diploma or Degree in Public Relations, Communications, Civil Engineering, Construction Management or a related discipline.
• Minimum 5-8 years of relevant experience in public relations, stakeholder engagement or community relations within the construction industry.
• Minimum 5 years of hands-on public relations experience in LTA projects in Singapore is required.
• Proven experience in handling public complaints, stakeholder engagement and coordination with relevant government agencies.
• Familiarity with LTA project requirements and public relations procedures.
• Proficient in Microsoft Office applications, including Word, Excel and PowerPoint.
• Strong communication, interpersonal, coordination and problem-solving skills.
• Able to work independently, manage multiple stakeholders and handle challenging situations professionally.
• Experience in road viaduct will be an advantage.