Administrative Support Officer
About the company
Working for our organisation Cheshire and Wirral Partnership (CWP) provides health and care services for a population of over one million people, including mental health, learning disability, community physical health and all-age disability care, as well as the provision of three GP surgeries in Cheshire.
We employ around 4,500 staff across 73 sites and have services across Wirral and Cheshire, as well as Trafford, Warrington, Bolton, Halton, Liverpool and Stockport.
Our aim is to help improve the lives of everyone in our communities, adopting a compassionate, person-centred approach to everything we do. We are rated as Outstanding for Caring by the Care Quality Commission, with a Good rating overall.
As a Disability Confident Employer, Rainbow Badge Scheme member, Veteran Aware organisation and proud holder of the Armed Forces Covenant Employer Recognition Scheme Gold Award, CWP is committed to making our recruitment practices as inclusive as possible and developing a culture that values differences, and welcome applications from people who have direct experience of accessing our services.
Whether you are just starting out in your career or looking to use your existing skills and experience in a new role, you'll find something to suit you at CWP.
Your tasks
Job overview To undertake a range of reception/clerical/administrative duties working flexibly in support team/service.
Main duties of the job To undertake a range of reception/clerical/administrative duties working flexibly in support team/service.
Liaises with all Trust staff, service users, carers and outside agencies.
Detailed job description and main responsibilities Please download a copy of the job description (see 'documents to download' section below) for full details of the main responsibilities for this role.
Documents to download
- Administrative Support Officer (PDF, 144.7KB)
- Administrative Support Officer (PDF, 416.6KB)
- Recruitment of Ex-Offenders Policy (PDF, 167.7KB)
- DBS Update Service Applicant Guide (PDF, 228.4KB)
- Privacy Notice (PDF,...
Requirements
Person specificationQualificationsEssential criteria
- NVQ Level 2 Business and Administration or equivalent/or relevant administration experience
Desirable criteria
- NVQ Level 2 Customer Care
Knowledge and ExpertiseEssential criteria*
- Knowledge and use of Microsoft Office
- Knowledge and understanding Data Protection Act
Desirable criteria
- General office duties e.g. filing, photocopying, faxing
ExperienceEssential criteria*
- Typing experience
Desirable criteria
- Experience of dealing with the public on the telephone and face to face
Trust ValuesEssential criteria*
- Demonstrate alignment with Trust Values (6 C's: Commitment, Communication, Care, Courage, Compassion, Competency)
What we offer
The Trust currently supports the Real Living Wage (RLW) hourly rate as set by the Living Wage Federation and will apply a pay supplement if the national A4C hourly rate falls below this.
All new starters will commence in post on one fixed start date each month, in line with our Prepare to Care (P2C) induction programme date. P2C offers up to 3 weeks training to support you to meet the induction / initial training requirements of the role.
New entrants to the NHS will commence on the minimum of the scale stated above.
How to apply
Closing 03/11/2026 23:59
At CWP, our recruitment selection processes are based on both competence (see person specification for details) and values.
CWP recruits people that can demonstrate the Trust's Values in their everyday life and we use a values-based approach in our interviews, which explores not only what you do but how and why you do it.
Before applying, we encourage you to review the Trust's Values and think about how these align with your own personal values. The supporting information section in your application should reflect your understanding of the Trust's Values and associated behaviours and you should provide examples from your work experience and/or personal life which demonstrate these values through your behaviours.
An applicant guide to help and support you through your recruitment journey can be accessed at the bottom of this page. Further help and support for completing your application can be accessed via our website. If you need any further guidance to help you complete your application, contact our recruitment team via email at: or by calling .
Please inform the team if you have any special support needs to be considered as part of the interview and selection processes.
Applicants are advised to apply early as if a large number of applications are received for this post we reserve the right to close the vacancy prior to the advertised date.
Other
The postholder will have access to people receiving care/patient facing and as part of this role a Standard DBS will be required under Job Summary.
This post is part time - 30 hours per week.
If you have a disability that meets the definition set out in the Equality Act 2010, and you can show that you meet the 'essential' criteria described in the person specification for an available position, please answer 'YES' to the question: 'Do you wish to be considered under the Guaranteed Interview Scheme?'
The trust offers a Guaranteed Interview Scheme to any armed forces community applicants who meet the essential criteria for the post and encourages applications from armed forces reservists or cadet force adult volunteers.
Please note applicants will be required to pay for their DBS check. Costs are deducted from salary following appointment. You are encouraged to enrol for the DBS Update Service. A small annual fee of £16 per year applies.
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.