Fashion Ecommerce Operations Executive

Job Responsibilities:

• Order Fulfillment: Coordinate and oversee the efficient and accurate fulfillment of customer orders, including picking, packing, and shipping products. Ensure orders are processed in a timely manner and meet quality standards.
• Quality Control: Implement quality control procedures to ensure accurate product picking, correct packaging, and appropriate labeling. Maintain high-quality standards to enhance customer satisfaction and minimize returns or exchanges.
• Inventory Management: Conduct regular inventory audits and reconcile stock variances. Implement inventory control measures to minimize stockouts and overstock situations.
• Warehouse Organization: Maintain an organized and efficient warehouse layout to facilitate smooth order fulfillment processes. Implement proper storage and shelving systems, ensuring easy accessibility to products and efficient space utilization.
• Process Improvement: Continuously evaluate and improve operational processes to enhance efficiency, accuracy, and productivity. Identify bottlenecks or areas for improvement, and implement streamlined processes and automation where possible.
• Returns Management: Develop and manage a streamlined returns process, including inspection, documentation, and restocking of returned items. Collaborate with the customer service team to ensure prompt resolution of return requests.
• Technology and Systems: Utilize and optimize ecommerce platforms, order management systems, and inventory management software to streamline operations. Stay updated on emerging technologies and industry best practices to enhance operational effectiveness.
• Health and Safety Compliance: Ensure compliance with health and safety regulations within the warehouse environment. Implement safety protocols and guidelines to create a secure working environment for staff.

Qualifications:

• Strong interest in the fashion industry and e-commerce operations.
• Basic understanding of operational processes and a keen willingness to learn.
• Detail-oriented with strong organizational and time management skills.
• Effective communication skills and the ability to collaborate in a team-oriented environment.
• Proactive attitude and a desire to contribute to the success of operational processes within Chello, the premier fashion online brand.
• Attention to details, strong problem solving abilities, strong communication and organizaiton skills

If you are passionate about fashion and enjoy working in a fast-paced environment, we encourage you to apply for this exciting opportunity at career@chello.sg