IT & Digital Operations Assistant

Responsibilities:

Providing first-level technical support to staff across the organisation. Troubleshooting basic Windows, computer, printer, and peripheral issues. Setting up and configuring computers, printers, and other IT equipment. Supporting staff with Microsoft Office and Google Workspace applications. Assisting with basic network troubleshooting and connectivity issues. Supporting routine website updates and basic WordPress maintenance. Creating and editing digital content using Canva and other relevant tools. Supporting the organisation's social media and digital platforms. Assisting with basic graphic design and digital communication activities. Using AI tools to improve productivity, content creation, research, and routine work processes. Maintaining proper documentation of IT issues, resolutions, equipment, and support requests. Assisting with basic system administration and user support. Following up on outstanding technical requests to ensure timely resolution. Escalating complex technical issues to the Head of IT when necessary. Supporting other IT and digital operations as assigned by the Head of IT.

Requirements:

A minimum of 2 years of experience  A minimum of a degree in a related field