Technology Service Governance Specialist

Your tasks

Regional Governance, Risk & Control Framework

• Establish and enhance APAC TSG governance frameworks, ensuring clear ownership, accountability, escalation paths, and consistent control standards across regional teams.
• Provide management with transparent oversight of governance maturity, control effectiveness, operational risks, and remediation progress.
• Develop governance practices that strengthen operational discipline, service reliability, and alignment with enterprise requirements.

Risk, Issue & Control Management

• Embed effective risk management practices and control frameworks into daily TSG service delivery and operational activities.
• Identify, assess, and escalate operational, compliance, and control risks proactively, ensuring timely mitigation and sustainable resolution.
• Partner with service owners to track remediation actions, improve control effectiveness, and reduce recurring operational risks.

Assurance, Audit & Continuous Improvement

• Drive TSG readiness for internal and external audits, regulatory reviews, control assessments, penetration testing, and assurance activities.
• Coordinate evidence collection, stakeholder responses, and remediation tracking to ensure timely closure of findings.
• Analyse audit observations and operational issues to identify improvement opportunities and implement sustainable process enhancements.

Process Governance & Standardisation

• Define, standardise, and improve key TSG processes, controls, documentation standards, and evidence requirements across APAC.
• Balance regional consistency with local business requirements by establishing practical governance models and operating procedures.
• Drive adoption of governance practices through communication, training, implementation support, and effectiveness reviews.

Stakeholder Management & Collaboration

• Partner with APAC branch leads, local technology teams, TSG service owners, security, risk, audit, and infrastructure stakeholders to improve service delivery and governance maturity.
• Coordinate cross-functional teams to resolve governance dependencies, manage remediation activities, and deliver continuous improvement initiatives.
• Provide clear reporting and recommendations to senior stakeholders on risks, controls, compliance posture, and improvement initiatives.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, Engineering, Risk Management, or a related discipline.
• 5–10 years of experience in IT governance, technology risk, compliance, service management, or IT infrastructure operations.
• Strong understanding of IT governance frameworks, risk management principles, control environments, and operational processes.
• Experience establishing governance routines, managing risks/issues, assessing controls, and driving remediation activities to completion.
• Proven experience improving and standardising processes, controls, and operating procedures across multiple teams or locations.
• Ability to develop governance frameworks, control requirements, evidence standards, risk indicators, dashboards, and management reporting.
• Strong analytical, problem-solving, root cause analysis, and technical documentation skills.
• Good understanding of IT infrastructure services, operational risk management, audit requirements, and technology control practices.
• Strong stakeholder management and communication skills, with the ability to influence teams across different functions and seniority levels.
• Experience within banking, financial services, or other regulated environments would be advantageous.

How to apply

Interested applicants, please contact Angelica at AngelicaD@charterhouse.com.sg for a confidential discussion.

Other

EA License no.: 16S8066 I Reg no.: R1110125