Junior Logistics Coordinator

Charger Logistics Inc. is a world-class asset-based carrier with operations in various locations across North America. With more than 20 years of experience providing logistics solutions, Charger Logistics has established itself as a leading provider of transportation services and continues to grow. We are currently expanding our Customer Service team in San Pedro Sula and are looking to bring on a Junior Logistics Customer Service Specialist with a proactive attitude, excellent communication skills, and a desire to start their professional career in the logistics industry. This position is especially aimed at university graduates or professionals looking for their first job opportunity and wanting to develop experience in logistics, customer service, and transportation operations. Fluency in English is indispensable. Availability to work from Friday to Monday, from 1:00 p.m. to 11:00 p.m., or in an afternoon schedule from Monday to Friday, alternating weekends from 3:00 p.m. to 11:00 p.m. is required.

Responsibilities

• Develop a solid knowledge of the company's products, services, and processes.
• Provide professional attention and support to customers, maintaining cordial and effective communication.
• Follow up on shipments and provide track & trace updates.
• Keep customers informed about the status of their orders and assist in resolving situations related to their shipments.
• Enter, update, and process customer orders using different platforms and systems.
• Coordinate and confirm pickup and delivery appointments for drivers.
• Work together with other departments to facilitate the management and resolution of customs documentation.
• Follow established procedures for invoice processing and related documentation.
• Maintain accurate and updated records of operations.
• Perform other functions related to the position according to the needs of the department and the instructions of the Customer Service Manager.

Profile we are looking for

• University graduate or about to graduate.
• Interest in developing a professional career in logistics, transportation, operations, or customer service.
• Advanced or fluent English, both written and spoken.
• Excellent communication and customer service skills.
• Ability to quickly learn new processes, systems, and tools.
• Organization and attention to detail.
• Ability to work in a team and adapt to a dynamic environment.
• Proactive attitude, responsibility, and willingness to learn. Previous experience in logistics is not indispensable. We especially value potential, attitude, and interest in developing a career within the industry.

Requirements

• Minimum education: University 2 years of experience
• Languages: English
• Knowledge: Ability to advise, Commitment, Communication, Bilingual, Customer service
• Keywords: jr, junior, logistica