Waiter/Waitress & Receptionist
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Must-have:FinTechPrincipal
About Us
We are a premier fine-dining establishment dedicated to honoring the rich heritage and delicate artistry of Teochew culinary traditions. Known for our uncompromising standards, premium ingredients, and refined atmosphere, we offer a warm, authentic hospitality experience. We are seeking a versatile hospitality professional who can seamlessly bridge front-of-house guest welcomes with attentive table service.
Key Responsibilities
Reception & Guest Relations:
- Warmly welcome guests upon arrival and escort them to their table
- Answer phone calls professionally and manage table reservations
- Maintain and coordinate the reservation schedule, including VIP and private room bookings
- Manage guest waitlists gracefully during peak periods
- Handle guest inquiries with poise and professionalism
Table Service:
- Provide attentive, refined table service in line with fine dining standards
- Guide guests through the menu with confidence, including dish recommendations and pairing suggestions (Teochew cuisine training provided)
- Anticipate guest needs and maintain a high standard of service etiquette
- Handle billing and payment processing accurately
- Ensure table settings, dining area, and reception area are impeccably presented at all times
- Assist with opening and closing service standards
- Any Ad Hoc Tasks assigned
Requirements
- Well-groomed, professional demeanor with excellent guest-facing manners
- Strong communication skills, both in person and over the phone
- Able to multitask confidently between reception and floor duties
- Composed and gracious under pressure, especially during peak service
- Prior fine dining, hospitality, or front-of-house experience strongly preferred
- Basic computer/POS/reservation system skills a plus
- Able to work weekends, evenings, and public holidays
- Bilingual (English + Mandarin/Teochew/other dialects) strongly preferred, given our guest profile
What We Offer
- Staff meals provided
- Structured on-the-job training in fine dining service standards
- Opportunities for growth within an established, reputable establishment
- Professional, respectful team environment