Tech Lead ServiceNow F/H h/f

Tech Lead ServiceNow F/H

Job Description

You will join CGI, a global leader in consulting and digital services in Montpellier, and support our clients.

In Montpellier, our teams support our key accounts in implementing their strategic projects. Our employees work on consulting and integration missions, web development, or technical assistance across various sectors, notably aeronautics, space, health, energy, transport, and the public sector.

Functions and responsibilities

Working in agile mode and under the responsibility of a technical architect or a Project Director, you will take charge of resolving technical issues and supervising developers across one or more scopes.

Your main missions will be to:

• Supervise and support a team of developers
• Participate in the development of commercial proposals up to the defense stage

• Evaluate the implementation costs of the solution and commitments
• Ensure the quality of deliverables and the implementation of best practices (code review, documentation, testing, etc.)

• Contribute to the animation of the technical community of your entity and the group
• Ensure the design of solutions while respecting the project's architecture principles and practices

By joining CGI, you benefit notably from a complete range of training (technical, business, personal development, etc.), flexibility thanks to our teleworking agreement (up to 3 days of teleworking per week), an advantageous leave policy (27 days of paid leave, RTT, seniority leave and sick child leave, etc.), and an interesting benefits package (share purchase plan, profit sharing, CSE,...).

Required qualities to succeed in this role

With a Bac+3/5 degree, you have at least 5 years of experience in design and development and have an appetite for technical supervision.

Ideally, you have managed a team and contributed to the animation of a technical community.

You have knowledge of ITIL principles.

You master the use of the following platform functionalities on ServiceNow:

• Business process automation via Flow Designer

• JavaScript/ Glide API scripting (Script Includes, Business Rules, Client Scripts, ATF, .)

• CMDB and CSDM management

• Integration of third-party tools (REST/SOAP API, IntegrationHub)

• Mastery of end user Portal customization (widget customization, advanced configurations and functionalities)

• Mastery of the use of Update Sets

• Advanced platform administration (User management, plugins, upgrades, .)

You master the use of the following modules:

• ITSM modules (Incidents, Requests, Changes, Problems, Service Catalogs)

• Assets, Procurement, CMDB, HR, SPM modules

• SecOps, Event Management, CSM modules (appreciated depending on the missions)

Required ServiceNow Certification:

• CSA - Certified System Administrator

Appreciated ServiceNow Certifications:

• CAD - Certified Application Developer

• CIS DF - Data Foundations

• CIS ITSM - Certified Implementation Specialist ITSM

• CIS HR - Human Resources

• CIS SPM - Strategic Portfolio Management

• CIS CSM, CIS SecOps-VR, CIS EM (depending on the missions)

• Micro Certifications and Accreditations

You are or have:

• Driven by a strong sense of service
• A team spirit

• Curious
• English B2/C1

At CGI, we cultivate a respectful working environment, where everyone can find their place and develop their potential.

We are committed to inclusive recruitment, based on equal opportunity and non-discrimination. This commitment is recognized by the Label Recrutement Inclusif, awarded by JobinLive.

Together, as owners, let's put our expertise to work.

Life at CGI is anchored in ownership, teamwork, respect, and a sense of belonging. With us, you will be able to exploit your full potential because.

We invite you to become an owner from day 1 as we work together to make our dream a reality. This is why we refer to ourselves as CGI associates, rather than employees. We benefit from the fruits of our collective success and actively contribute to the direction and strategy of our company.

Your work creates value. You will develop innovative solutions and build lasting relationships with your colleagues and clients, while having access to global capabilities to realize your ideas, seize new opportunities, and benefit from cutting-edge sectoral and technological expertise.

You will evolve your career by joining a company built to grow and last. You will be supported by leaders who care about your health and well-being and who will allow you to seize opportunities to perfect your skills and broaden your horizons...