N2 Support Engineer M/F

About the company

You will join our engineering services center and take part in strategic industrial projects, where technical excellence, quality, and mastery of complex systems are essential. In collaboration with our teams, you will participate in the design, development, validation, and optimization of solutions throughout their entire life cycle, in an environment that promotes learning, skill development, and access to training and certifications.

At CGI, we cultivate a respectful work environment where everyone can find their place and develop their potential.

Together, as owners, let's put our expertise to work.

Life at CGI is anchored in ownership, teamwork, respect, and a sense of belonging. With us, you will be able to exploit your full potential because.

We invite you to become an owner from day 1 as we work together to make our dream a reality. This is why we refer to ourselves as CGI associates, rather than employees. We benefit from the rewards of our collective success and actively contribute to the direction and strategy of our company.

Your work creates value. You will develop innovative solutions and build lasting relationships with your colleagues and clients, while having access to global capabilities to realize your ideas, seize new opportunities, and benefit from cutting-edge sector and technological expertise.

You will evolve your career by joining a company built to grow and last. You will be supported by leaders who care about your health and well-being and who will allow you to seize opportunities to perfect your skills and broaden your horizons.

Join us, one of the largest information technology (IT) and management consulting firms in the world.

Your tasks

• Participate in the deployment, administration, and evolution of software engineering tools.
• Provide level 3 support to users and project teams.
• Manage and administer configuration management tools (Git, GitLab), requirements management tools (DOORS), technical issue management tools (Jira), and continuous integration tools (Jenkins).
• Analyze, qualify, and resolve complex incidents related to development tools and processes.
• Process tickets submitted via ServiceNow, ensuring their reformulation if necessary, their resolution, or their escalation to the appropriate teams.
• Support users in the adoption and proper use of tools.
• Contribute to the continuous improvement of software development processes, methods, and environments.
• Participate in the definition and optimization of CI/CD pipelines.

Requirements

Technical Stack: Git, Gitlab, Doors, Jira, CI/CD, Jenkins

Qualities required to succeed in this role With a Master's degree (Engineering school or University), you have at least 2 years of experience in software development.

Your skills are as follows

• Solid experience in software engineering and software development.
• Mastery of Git, GitLab, Jenkins, Jira, and DOORS tools.
• Understanding of requirements management processes, configuration management, and build environments.
• Ability to diagnose and resolve complex technical issues.
• English (B2/C1)

The position also requires

• Method and rigor
• Teamwork skills

Other

If you wish to join our teams in Toulouse and support the major players in the defense sector, this advertisement may interest you.

We are committed to inclusive recruitment, based on equal opportunity and non-discrimination. This commitment is recognized by the Inclusive Recruitment Label, awarded by JobinLive.

This same commitment to equity extends to our use of technology. To support our recruitment team, AI tools may be used to assist in the evaluation of applications, without ever replacing human judgment. All hiring decisions remain entirely in the hands of our recruitment professionals.