Healthcare Service Manager

Your tasks

Job Overview We are seeking a dedicated and results-driven Healthcare Service Manager to oversee the daily operations of our healthcare clinic, with a focus on patient care, rehabilitation services, team leadership, and operational performance.

The successful candidate will be responsible for ensuring efficient clinic operations, monitoring patient progress, supporting rehabilitation programmes, supervising therapists, and maintaining high standards of service delivery. This role combines healthcare service management with clinical support, patient education, and business performance improvement to enhance patient outcomes and overall clinic performance.

1. Clinic Operations and Service Management

• Oversee daily clinic operations, including patient flow, appointment scheduling, manpower planning, and service delivery.
• Ensure efficient clinic workflows and a positive patient experience throughout the care journey.
• Manage clinic resources, including staffing, equipment, facilities, and operational budgets.
• Identify operational challenges and implement process improvements to enhance productivity and service quality.

2. Patient Care, X-ray Interpretation and Rehabilitation

• Review patient cases and interpret X-ray images to support clinical assessment and explain relevant findings to patients, within the scope of professional qualifications and practice.
• Monitor and evaluate patient progress throughout rehabilitation and treatment programmes.
• Provide rehabilitation counselling, patient education, and guidance on prescribed therapeutic exercises and recovery plans.
• Support the development and implementation of individualised rehabilitation programmes in collaboration with relevant healthcare professionals.
• Educate patients on their conditions, treatment options, rehabilitation goals, exercise techniques, and recovery expectations.
• Monitor patient adherence to rehabilitation programmes and recommend appropriate follow-up or referral where necessary.
• Maintain accurate patient records and ensure appropriate documentation of progress and care plans.

3. Team Leadership and Supervision

• Supervise, guide, and support therapists and clinic staff to ensure consistent patient care and adherence to established clinical standards.
• Provide clinical and operational guidance to team members in accordance with their respective professional scopes of practice.
• Lead, mentor, and motivate the team to foster a collaborative, accountable, and patient-focused working environment.
• Conduct staff performance reviews, provide constructive feedback, and identify training and professional development needs.
• Coordinate staff schedules and workloads to ensure effective deployment of manpower and resources.

4. Clinic Performance and Business Development

• Monitor key performance indicators (KPIs), including patient volume, revenue, patient retention, service mix, and operational efficiency.
• Analyse clinic performance and identify opportunities to improve service effectiveness, productivity, and profitability.
• Develop and implement operational strategies aligned with organisational objectives.
• Review performance trends and prepare reports with recommendations for operational and business improvements.
• Support initiatives to improve patient satisfaction, continuity of care, service utilisation, and long-term patient engagement.

5. Quality Assurance and Compliance

• Maintain high standards of patient care, service delivery, and clinical documentation.
• Support quality assurance initiatives and continuous improvement programmes.
• Ensure compliance with applicable healthcare regulations, patient confidentiality requirements, and organisational policies.
• Promote patient safety, ethical practice, and professional standards across clinic operations.

Requirements

• Degree in Healthcare Management, Human Biology, Physical Science, Chiropractic, Physiotherapy, Sports Science, or a related discipline.
• Relevant experience in healthcare operations, clinic management, rehabilitation services, or patient care is preferred.
• Knowledge and experience in X-ray interpretation, patient assessment, rehabilitation counselling, and therapeutic exercise guidance.
• Strong leadership, communication, interpersonal, and team management skills.
• Good analytical and problem-solving abilities, with the ability to monitor KPIs and implement performance improvements.
• Excellent organisational skills and the ability to manage multiple priorities in a fast-paced environment.
• Strong patient education and communication skills, with the ability to explain clinical findings and rehabilitation plans clearly.
• A proactive, patient-centred approach with a commitment to service excellence, continuous improvement, and team development.