Customer Service Consultant German/English (f/m/d) in 24/7 operations (Customer Service Representative)

Cargo Future Communications GmbH (CFC GmbH) has been an established specialist for communication services in the Hunsrück for over 25 years and has positioned itself as a reliable partner for national as well as international clients. With our main location at Hahn Airport and a second service center in Flensburg, we combine regional roots with internationally oriented service competence. As part of the Lufthansa Group, we operate their entire IT Servicedesk, as well as the European Service Center on behalf of Lufthansa Cargo.

• Reception and processing of incoming customer inquiries by telephone and email
• Customer-oriented handling of complaints and grievances
• Telephone and written answering of customer inquiries
• Customer support for products and services
• Ensuring high customer satisfaction

Your Profile

• English is a minimum requirement.

Shift system in 24/7 operations

• Mobile working according to internal concept (HomeOffice)
• Professional development opportunities
• 28 days of vacation plus 4 bonus days per year

Additional information: Homeoffice: Extent: By arrangement Requirements for the applicant: Advanced knowledge: Customer consulting, customer care, email communication, correspondence