IT Project Director (M/F)

Job Description:

SaaS software publisher specializing in financial management and accounts receivable optimization solutions.

Your mission is to structure, lead, and scale the team, while guaranteeing deployment quality and customer satisfaction.

Main Missions

Management and Team LeadershipSupervise and lead a team (project managers and customer support).Organize daily activities: prioritization, planning, workload distribution.Support the team's skill development and provide operational coaching.***Establish a culture oriented towards performance, service quality, and customer satisfaction.

SaaS Delivery ManagementSupervise client implementation and onboarding projects.Manage support ticket handling (N1 / N2) and escalations.Guarantee compliance with SLAs and contractual commitments.Monitor performance indicators (KPIs, customer satisfaction, churn).Structuring Methods and ProcessesDefine and evolve project management and support methodologies.Implement efficient processes for solution deployment.Supervise software customizations and client deliverables.Ensure alignment between sold projects and mobilized resources.

Continuous ImprovementIdentify areas for process and tool optimization.Lead initiatives aimed at improving the team's operational efficiency.***Contribute to the capitalization of best practices within the group.

Profile Description:

Required Technical SkillsExperience in team management within a SaaS environment.Good understanding of software integration and technical support issues.Experience in technical project management or SaaS solution implementation.Understanding of cloud and data environments.***Knowledge of SQL and/or ETL tools (Talend) is an asset.

Expected Soft SkillsNatural leadership and ability to unite a team.Customer service mindset and results orientation.Organization, rigor, and decision-making ability.Excellent communication with both technical and business stakeholders.***Proactivity and ability to manage priorities in a dynamic environment.

Desired ExperienceBachelor's or Master's degree (IT, information systems, project management, or equivalent).Proven experience in team management within a software or SaaS environment.Minimum 5 years of experience in roles combining client delivery, technical project management, and software support.

Professional English required.