Customer Relations Officer M/F (M/F)

Join Cérélia, a French food group, a leader and key player in refrigerated bakery dough.

At Cérélia, we are proud to dominate the market for pie crust, pizza dough, pastry dough, and much more. Thanks to our strong MDD (Private Label) component and our presence in 18 European countries, we reach all the major distributors on the continent.

With an ambitious growth plan, our goal is to become the reference company not only in Europe, but also around the Mediterranean basin and beyond. We are investing in numerous strategic projects, such as the opening of our new factory in Saint Laurent Blangy, line transfers related to brand acquisitions, international brand development, and the deployment of new technologies and IT software. In this dynamic context, we offer you the opportunity to join a passionate team and actively contribute to our success.

Main missions and responsibilities:

• You manage a France and Belgium client portfolio and work in a pair,
• You are responsible for the compliance of the ADV file in this geography, from order intake to invoicing:

o You communicate on shortages with the Cérélia Sales Department and clients, o You manage coordination tasks with the logistics and production departments and logistics providers.

• You analyze order backlogs and propose redeliveries to clients,
• You manage pre- and post-delivery contingencies,
• You analyze and process customer complaints,
• You analyze promotional operations and ensure their smooth running,
• You analyze customer penalties,
• You will be a key contact for our clients, as well as the sales and logistics departments.
• You will also participate in department meetings and coordination with other company departments.
• You may be called upon for projects related to your field of expertise.
• You will also participate in department meetings and coordination with other company departments, and you may be called upon for occasional projects related to your expertise.

Profile:

You have a Bac +2 level education, such as a BTS, BUT, or licence in commerce, You have at least 3 years of successful initial experience within a customer service department with ADV expertise You are proficient in Excel, SAP You speak English and also practice a 2nd European language, You are recognized for your rigor, autonomy, and good organization. You know how to work in a team and have a sense of customer service.

Job type: CDI Start of the adventure planned from January 2027

Specific working conditions:

• 7 am on-call duty 1 time per week
• Saturday on-call duty 1 time per month

Benefits:

• Annual gross fixed salary (over 12 months): 28k - 34k
• 13th month
• Restaurant voucher or CESU
• RTT
• Profit-sharing and participation
• Remote work possible

Join a dynamic and rapidly expanding company, where people are at the heart of our development! If you are looking for stimulating missions, offering both autonomy and an international dimension, this position is made for you. Furthermore, we believe in diversity and all our positions are open to people with disabilities.