Customer Service Representative

Responsibilities:

Respond to customer inquiries via phone, email, WhatsApp, or live chat.

Resolve customer complaints professionally and promptly.

Provide accurate information about products and services.

Process orders, returns, and customer requests.

Maintain detailed records of customer interactions.

Escalate complex issues to the appropriate department.

Follow up with customers to ensure their concerns have been resolved.

Meet customer satisfaction and response time targets.

Requirements:

Minimum of OND qualification

Strong verbal and written communication skills.

Good computer skills (Microsoft Office and email).

Ability to work under pressure and solve problems.

Customer-focused attitude and professional demeanor.

Previous customer service experience is an advantage but can be optional for entry-level roles