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Customer Service Analyst (Payment Platforms)

CENTRO DE EMPLEO Y TALENTO COLSUBSIDIOBogotá, D.C., Bogotá, D.C.computrabajopublished 09/08/2026
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JOB OPPORTUNITY AT CITI!

At the Colsubsidio Employment and Talent Center, we work to connect the best talent with great job opportunities.

An important company in the financial sector is looking for a Customer Service Analyst, who will be responsible for providing high-quality support to clients worldwide, related to payment platforms and electronic banking services.

Job Objective

To be the main point of contact for clients and internal teams, managing requirements, investigating incidents, and coordinating timely solutions, always maintaining a high standard of service, compliance, and customer experience.

Main Responsibilities

  • Attend to and manage client requests and tickets related to payment platforms and electronic banking.
  • Coordinate with different areas to identify and resolve service incidents.
  • Analyze client needs, system failures, and market-related situations.
  • Communicate solutions clearly and effectively to national and international clients.
  • Follow up on cases until a complete solution is achieved.
  • Maintain constant communication with clients through calls and direct interactions.
  • Identify risks associated with service decisions and ensure compliance with policies and regulations.
  • Timely escalate situations related to controls and compliance.

Requirements

  • Professional in Administration, Finance, Engineering, or related careers.
  • 0 to 2 years of experience in customer service, support, operations, or related areas.
  • Minimum advanced English B2, both oral and written.
  • Excellent analytical and investigative capacity.
  • Ability to solve problems and manage different priorities.
  • Proficiency in digital tools and service management systems.
  • Availability to participate in weekend and holiday rotation.

Desirable

  • Experience in customer service within the banking or financial sector.
  • Knowledge of electronic banking platforms or payment systems.
  • Basic knowledge of transaction processing and common failure scenarios.

Conditions

  • Salary: $5.000.000
  • Contract: Indefinite
  • Schedule: Monday to Friday, 8:30 a. m. to 6:00 p. m.
  • Education: Professional
  • Experience: 0 to 2 years
  • English: Advanced / B2 or higher
  • Area: Customer service / Operations / Financial sector
  • Work location: Colombia

If you have professional training, advanced English, and are interested in developing your career in a global financial environment, this opportunity could be for you!

Apply and be part of a global team!. -Requirements- Minimum education: University / Professional Career years of experience Keywords: analyst, care, costumer, cliente