Help Desk Analyst

- IT Support / First-Line Help Desk / Financial Services -

A Japanese financial institution is currently recruiting a Help Desk Analyst to join its IT team in London.

The role will provide first-line desktop support to employees in the London Branch and Amsterdam office, while also supporting day-to-day IT operations. The successful candidate will handle user queries, desktop and software support, PC deployment, IT system troubleshooting, and Microsoft 365 administration.

This position would suit an IT support professional with hands-on corporate help desk experience and strong problem-solving and customer service skills.

(Ref: AJ61658 - Please include this when making any enquiries.)

Main Responsibilities

• Provide first-line IT support to users in the London and Amsterdam offices
• Monitor and manage help desk requests in line with agreed SLAs, resolving or escalating issues as appropriate
• Set up, deploy, and troubleshoot desktop PCs and related equipment
• Support IT technical teams with the deployment and maintenance of IT systems
• Assist and train users with desktop software and IT systems
• Support Microsoft 365, Outlook, and Teams administration
• Maintain IT hardware, consumables, asset records, and system inventories
• Support day-to-day computer operations and general IT administration
• Provide cover for other Help Desk team members when required

Ideal Candidate

• 2–3 years' hands-on IT Help Desk experience in a corporate environment
• Experience within a financial institution is advantageous
• Strong troubleshooting, analytical, and problem-solving skills
• Good customer service and communication skills
• Experience supporting desktop PCs, software, and Microsoft 365
• Good organisational skills and ability to manage multiple priorities
• A Levels, GCSEs, or equivalent qualifications
• Microsoft qualifications or relevant IT courses are advantageous

Conditions

• Location: London, UK
• Working Style: Hybrid. Full-time office attendance may be required for up to the first 4 weeks, followed by up to 11 office days per calendar month, including at least 2 days per week
• Salary: Up to £45,000 per annum + bonus
• Job Type: Permanent
• Working Hours: Shifts between 7:30–15:30, 8:00–16:00, 9:00–17:00, and 10:00–18:00. Weekend and Bank Holiday work required; overtime may also be required and is payable
• Start: ASAP
• Benefits: 20 days' annual leave plus 8 Bank Holidays for the first 12 weeks, increasing to 25 days' annual leave plus 8 Bank Holidays thereafter

Visa Support

All applicants for the Help Desk Analyst position must have the right to work in the UK without any restrictions as the Company is not able to offer visa support.

We regret that we cannot accept applications from Working Holiday / YMS visa holders.

Application Notes

If your application is successful, you will be contacted within two business days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs.