Business Process Optimization Manager

Qualifications, Skills and Experience:

Bachelor’s Degree in any Business or IT related Discipline

Required Skills and Competences

Over 3 years” experience in Process development in a Banking environment

Communicating with  Impact

Driving continuous improvement and innovation

Leading and supervising Planning and Organizing

Understanding data and generating solutions

Highly Computer Iterate

Key Duties and Responsibilities:

Build and maintain the repository of the Bank’s processes, Standard Operating Procedures, policies to ensure changes are controlled. validated and approved

Determine the impact of changes (system changes, system upgrades, changes in legislation, etc.) on existing business processes roles and responsibilities

Continuously seek new methodologies, tools and introduce innovation into the process that can impact results, enhance efficiency and profitability and assist the Bank to meet its business objectives and goals

Coordinate with cross-functional teams to develop business process requirements and improvements

Responsible for the communication and cascading of process documentations to the end users

Responsible for the integration of effective controls in the various Bank Processes recommended and developed

Evaluate, design, execute, measure, monitor and control business processes Measure, monitor and control the performance of processes to ensure efficiency