PROJECT COORDINATOR - AFTER-SALES SERVICE M/F

Your tasks

• Ensure project coordination (renovation, version, delegated maintenance, after-sales service, and specific spare parts tracking).
• Observe, analyze, and propose solutions reconciling the technical objectives of after-sales service projects while controlling deadlines.
• Organize and lead working meetings with the necessary stakeholders (Expertise Review and renovation nomenclature).
• Participate in risk analysis meetings.
• Draft action plans and expertise reports.
• Verify, validate, and send order acknowledgments (AR).
• Monitor the action plan by controlling deadlines.
• Perform weekly reporting and alert in case of problems (Client and internal).
• Communicate with clients and suppliers to manage relationships and projects.
• Provide clients with technical follow-up in case of problems and propose a satisfactory solution.
• Preparation of tool warranty documents.
• Ensure customer satisfaction.
• Participate in the improvement of the after-sales sector.
• Participate in the continuous improvement of the company.

Requirements

• Have basics in precision mechanics.
• Have notions in plastic injection.
• Have communication skills.
• English (intermediate level).
• Use communication and management software (Industria, Google Drive, .).
• Use office software (Excel, Word, .).
• Use CAD software (Solidworks, Autocad.).
• Know how to read a blueprint.

• Bac +2 / 3 primarily in mechanics or equivalent with experience in an industrial environment.
• Project Management / Steering primarily focused on precision mechanical assembly.
• Involved in project steering in relation to internal and external clients.
• Rigorous in managing deadlines and quality.