Digital Premium Concierge - Experienced (M/F)
THE COMPANY
Our client is a leading player in high-end concierge services, a market leader in France with an international presence. They support a demanding clientele on a daily basis by responding to all types of requests, from the simplest to the most complex.
As part of the development of a major new partnership, the company is strengthening its teams and recruiting several concierges. You will join a structured and educational environment, where service quality and a premium posture are at the heart of the profession.
The position:
The recruitment firm Ceebly is looking, on behalf of its client, for a Luxury Concierge (M/F) in Paris.
THE COMPANY
Our client is a leading player in high-end concierge services, a market leader in France with an international presence. They support a demanding clientele on a daily basis by responding to all types of requests, from the simplest to the most complex.
As part of the development of a major new partnership, the company is strengthening its teams and recruiting several concierges. You will join a structured and educational environment, where service quality and a premium posture are at the heart of the profession.
THE POSITION
As a concierge, you are the primary point of contact for clients and the guarantor of their satisfaction. You handle their requests via telephone, email, and messaging, from an open space office located in the heart of Paris.
Your daily missions:
- Receive and qualify client requests (assistance, reservations, tailor-made travel organization, ticketing, recommendations...)
- Anticipate needs and personalize every interaction to offer an experience that meets expectations
- Mobilize the right contact or the right service according to the nature of the request
- Ensure rigorous follow-up of each file via the CRM, in a logic of teamwork and service continuity
From your arrival, you will be accompanied by a complete six-week training program (theory, then skill development on the floor alongside your manager), regardless of your original background. This is a rare and exciting profession, in contact with a prestigious clientele.
THE CONDITIONS
- Permanent contract (CDI), based in Paris in a central, very well-served district
- 30-33K euros depending on the candidate's experience
- Annual bonus, paid quarterly
- 2 days of teleworking per week
- Service open 7 days/7, from 7:00 AM to 10:00 PM, rotating schedule communicated one month in advance; Sundays and public holidays paid at a higher rate
- Group benefits card (discounts on hotels and partners),
- Transport pass covered at 75%,
- Health insurance covered at 55%,
- Meal vouchers or on-site catering,
- Profit-sharing and savings scheme,
- Numerous internal events and workshops
THE RECRUITMENT PROCESS
The process takes place in three interviews:
- a first exchange with the HR team (video call)
- then a meeting with the manager,
- and finally an interview with their deputy (video call)
Profile sought:
JOB CRITERIA
- Experience in high-end customer relations, ideally from hospitality (reception, guest relation, duty manager) or travel (travel planner, travel agent, ticketing agent)
- Mastery of luxury codes and a premium posture would be an asset
- Fluent English, comfortable both orally and in writing, is mandatory
- An excellent sense of service, listening, and anticipation
- Rigor, attention to detail, and true interpersonal skills
- The desire to work in a team on the floor and to commit for the long term