Remote Customer Support & Operations Assistant

Your tasks

Customer Support and Communication

• Answer incoming customer calls professionally and respond to enquiries promptly.
• Manage customer communications and support requests through WhatsApp.
• Provide accurate information and assist customers in resolving issues.
• Maintain a professional and positive customer experience across communication channels.

Order Processing and Logistics

• Retrieve and organise incoming customer orders for pickers to fulfil.
• Coordinate customer deliveries by arranging ride-hailing and delivery services.
• Monitor order fulfilment and communicate relevant delivery updates.
• Prepare, organise, and maintain accurate receipts and invoices.
• Support the smooth coordination of daily operational activities.

Digital Platform and AI Tools Management

• Update and maintain the backend of the company's website and mobile applications.
• Assist in managing the company's social media platforms, including posting content and promotions.
• Use AI productivity tools, including ChatGPT and Gemini, to draft communications, create content, and streamline routine tasks.
• Support the effective use of digital tools to improve daily operations.

Requirements

Requirements and Skills

• Strong verbal and written communication skills.
• Professional telephone etiquette and good customer service skills.
• Practical experience using WhatsApp Business.
• Familiarity with ride-hailing or delivery dispatch services.
• Basic computer skills and confidence using digital platforms.
• Familiarity with website and mobile application backends.
• Knowledge of social media management and content updates.
• Practical knowledge of AI tools such as ChatGPT and Gemini.
• Strong organisational skills, attention to detail, and the ability to manage multiple tasks.
• Ability to work independently in a remote environment.

Other

Location: Accra Salary: Attractive