CUSTOMER SERVICE ASSISTANT

The Communications Staff plays a key role in managing guest communications, handling booking inquiries, and ensuring smooth coordination of guest transfers across all Sea Explorers dive centers. This position involves responding to inquiries, managing booking processes from start to finish, preparing invoices, updating guest schedules, and organizing transfers between resorts, dive centers, and transport operators.

Qualifications/Requirements: Bachelor’s degree in Tourism, Hospitality, Communications, or a related field Minimum of 1–2 years of experience in guest services, reservations, or administrative support (preferably in the tourism/dive industry)

Good communication skills in both written and spoken English Organized, detail-oriented, and proactive in following up on pending matters

Basic computer proficiency (MS Office, email, file sharing)

Professional attitude and customer-focused mindset

Ability to multitask and work in coordination with multiple teams

Experience handling bookings or guest relations in the tourism or diving industry

Familiarity with destinations in the Visayas (Cebu, Bohol, Dauin, Siquijor, etc.)

Knowledge of booking systems or CRM tools

Multilingual skills (e.g., German, French, or other European languages) is a plus

Remarks: Please note that the salary is negotiable based on qualifications and experience.