Customer Service Administrator

Our client is based in Hastings and, due to their continual growth, we are delighted to be recruiting for a Customer Service Administrator to join their team.

Main Duties

• Monitoring orders and order enquiries inboxes.
• Dealing with new orders, downloading and inputting orders, and checking details, dates, and pricing.
• Sending order confirmations to customers and processing the order.
• Booking orders in with the delivery team.
• Checking for any changes and updating the systems and the relevant people.
• Answering and diverting phone calls.
• Answering the door buzzer and informing the appropriate people of the visitor.
• Dealing with daily haulier paperwork and uploads.
• Dealing with customers' order update sheets and recording any failures or amendments.
• Monitoring and processing enquiries via the inbox.
• Handling customer requests and answering any questions.
• Upload invoices and run the order reports.
• Check that all orders for the day have been delivered by the haulier successfully, and ensure all quantities match what has been dispatched.
• Deal with delivery discrepancies and price checks.
• Check the system to confirm what has been dispatched for this delivery.
• Carry out other customer service and administration duties as required.

Qualifications and Skills

• Good telephone manner.
• Quick to pick up systems.
• Good computer skills.
• Good at multitasking.
• Order processing.
• General office work.
• Must be able to use Microsoft Word and Excel.

Working Hours

• Monday to Friday.
• 8.30am to 5pm.
• 30-minute lunch break.

We will try to respond to reply to all applicants. If, however, you have not heard from us within 7 days, you have been unsuccessful with this particular role. You are very welcome to apply to future advertisements advertised by CDH Recruitment Limited.