Sales Management Manager - Comercial Transformados

From the city of Alumínio to the aluminum of all cities! We are CBA and we exist to be the link between the world of aluminum and the world of people. We offer infinite possibilities, transforming daily life through an infinitely recyclable metal that modifies the landscape of mobility, consumption, sustainability, and quality of life. This is our call to dreamers, people passionate about new learning, innovators, and those willing to become true agents of transformation! We encourage the participation of Black people, women, LGBTQIA+, and people with disabilities. We are committed to promoting diversity, and we believe it is the path to building a better and fairer world, which must begin within our own home, so come be aluminized with us! #VemserCBAResponsibilities and dutiesResponsible for leading the Customer Service team, ensuring a high-quality service experience and customer satisfaction. Acts in the definition and monitoring of performance indicators (KPIs), process optimization, team development, conflict management, and implementation of strategies to increase retention, loyalty, and efficiency in service. Works in partnership with internal areas to ensure agile resolution of demands and continuous improvement of the customer journey.Lead the Customer Service team;Ensure service quality and customer satisfaction;Monitor indicators and promote process improvements;Manage critical demands and support problem resolution;Develop the team and ensure excellence in service;Collaborate with internal areas to optimize processes and ensure excellence in service;Act in the resolution of critical demands and escalations.Requirements and qualificationsMANDATORY:Completed higher education.Advanced English.DESIRABLE:Experience in team management.Skills in leadership, communication, and problem-solving.Ability to mobilize resources, even in scarcity scenarios.Emotional control and ability to act under pressure.Active listening and excellent communication.Strong interpersonal relationship and negotiation skills.Additional informationAt CBA, the focus on people is real, so we care about supporting our employees at every moment!We take care of you and your family, with benefits such as medical assistance, dental assistance, life insurance, a parenting program, and the quality of life program, Por você, with the pillars of: physical activity, nutritional guidance, well-being with emotional health, and prevention.Depending on the work unit, you may have access to meal benefits, food benefits, and displacement support such as: transportation vouchers, mobility reimbursement, or the chartered bus option.We also offer an annual bonus and a private pension plan, so that our employees can better prepare for the future.