Service Desk Engineer

Tech that takes you places

We’re CarTrawler, the global travel tech company behind seamless connections between people, places and possibilities. From powering car rental to creating smarter ways to move, we make travel smoother for millions worldwide. Our culture is built on curiosity, collaboration and craic where every idea counts and every journey matters. Ready to make an impact? Let’s go places together. The Service Desk Engineer acts as the first point of contact for internal users, delivering Tier-1 and Tier-2 support across endpoints, identity management and collaboration tools. The role is responsible for delivering high-quality support services, resolving incidents efficiently, and contributing to a seamless digital employee experience. In addition to day-to-day support, the role offers opportunities to contribute to IT projects, platform improvements, automation initiatives, and technology rollouts across the organisation.

Your Journey starts here!

What you’ll do as a Service Desk Engineer Provide first-line support via phone, chat, email and remote sessions.

Diagnose and resolve endpoint, mobile, AV and peripheral issues.

Run conference meetings and Townhalls

Manage user lifecycle tasks across Entra ID, Microsoft 365, and third-party business platforms.

Provision and manage devices via Intune/Jamf.

Log, update and resolve tickets within SLA targets.

Maintain accurate documentation and runbooks.

Contribute to knowledge base expansion and known-error documentation.

Support IT rollouts, pilots and device refresh programmes.

Support security initiatives and low-risk change processes.

Identify recurring issues, analyse support trends, and recommend proactive improvements to enhance service quality and reduce operational friction

Collaborate with Infrastructure and Security teams on operational and project-based activities

Support and adopt AI-assisted workplace technologies and automation tools to enhance service delivery and operational efficiency

What you’ll bring to the team A relevant third-level qualification (e.g. in IT, Business, or a related field) or equivalent practical experience in a Service Desk or IT support environment

ITIL Foundation (desirable)

CompTIA / Microsoft Fundamentals (desirable)

2+ years in IT support or similar role, supporting hybrid and remote workplace environments

Experience supporting Windows 11 and macOS environments

Demonstrated experience with identity and device management platforms

Hands on experience supporting AV, conferencing and modern workplace collaboration technologies

Experience using ticketing systems

Strong knowledge of PC hardware and software troubleshooting

Proficiency in Microsoft Office / Microsoft 365 applications

Familiarity with AI-assisted productivity tools such as Microsoft Copilot

Basic networking knowledge, including TCP/IP, DNS, and routing

Exposure to PowerShell scripting and automation concepts is advantageous

Knowledge of Salesforce is advantageous but not essential

Go on, give it a go! We know that looking for a new job can feel a bit daunting but don’t let a touch of imposter syndrome hold you back. Even if you don’t tick every box, we’d still love to hear from you! Apply today to stay connected. At CarTrawler, we’re proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for everyone. No matter your background, identity, or life experience, if you’re passionate about what you do, you’ll be welcomed here.

Perks for the journey ·       Competitive pay and benefits, including a performance-based annual bonus, fully subsidised VHI health insurance and pension matching up to 4%. ·       Generous time off and flexible working, including 25 days’ annual leave, extra company days, monthly Friday Unplugged afternoons and the option to work abroad for up to 20 days a year. ·       Comprehensive wellbeing support, including access to health and mental health programmes (HeadsUp and EAP) and paid leave for marriage, volunteering and personal wellbeing including menstrual, menopause, and fertility leave. ·       Growth and recognition culture with development opportunities through training, coaching and study support plus programmes that celebrate individual and team achievements. ·       Everyday perks that make a difference - subsidised canteen (KC Peaches), on-site car parking, Bike to Work and TaxSaver schemes plus an active Sports & Social Club.