customer service adviser

Education:

College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years.

Work setting:

• Rural area.
• Private sector.
• Business.
• Automobile repair services.
• Insurance.

Tasks:

• Answer written and oral inquiries.
• Address customers' complaints or concerns.
• Answer inquiries and provide information to customers.
• Arrange for billing for services.
• Arrange for refunds and credits.
• Explain the type and cost of services offered.
• Issue receipts and other forms.
• Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services..
• Order office supplies and maintain inventory.
• Perform general office duties.
• Receive and log complaints.
• Receive credit and employment applications.
• Receive payments.
• Sell merchandise.
• Explain procedures, risks and benefits to clients.
• Maintain and manage digital database.
• Answer clients' inquiries and provide information.
• Consult with clients after sale to provide ongoing support.

Type of product:

Automotive parts and accessories.

Computer and technology knowledge:

• Internet.
• MS Excel.
• MS Outlook.
• MS Windows.
• MS Word.
• Adobe Illustrator.
• MS PowerPoint.
• MS Office.
• Social Media.
• Spreadsheet.
• Google Drive.

Security and safety:

• Driving record check (abstract).
• Reference required.

Transportation/travel information:

• Own transportation.
• Own vehicle.
• Valid driver's licence.

Work conditions and physical capabilities:

• Attention to detail.
• Fast-paced environment.
• Tight deadlines.
• Work under pressure.
• Bending, crouching, kneeling.
• Repetitive tasks.
• Walking.

Personal suitability:

• Punctuality.
• Client focus.
• Efficient interpersonal skills.
• Excellent oral communication.
• Excellent written communication.
• Organized.
• Reliability.
• Team player.
• Initiative.
• Ability to multitask.
• Dependability.
• Honesty.
• Quick learner.

Screening questions:

1. Do you have experience working in this field?.
2. Do you meet the language requirements listed in the job posting for the position (English or French)?.

Other:

Use of artificial intelligence.

Experience:

2 years to less than 3 years.

Employment terms options:

Day.

Health benefits:

• Dental plan.
• Health care plan.
• Paramedical services coverage.

Financial benefits:

Group insurance benefits.

Other benefits:

• Free parking available.
• Parking available.

Support for mature workers:

Applies hiring policies that discourage age discrimination .

Supports for visible minorities:

Applies hiring policies that discourage discrimination against members of visible minorities (for example: anonymizing the hiring process, etc.).