Plans and coordinates special events and liaises with Marcom to provide input on marketing initiatives, including social media and other publicity activities, for all F&B outlets.
Coordinates with Culinary, Catering Sales, and other F&B Service Teams to ensure effective collaboration, operational efficiency, and maximum productivity across all F&B outlets
Selects and purchases liquor, beverages, and other supplies to support the development of food and beverage menus across Café Mosaic, Wah Lok, In-Room Dining, Banquet, Club Lounge, and The Tux Bar, in consultation with the relevant HODs.
Reviews and recommends menu pricing based on market trends, competitor positioning, product costs, and profitability considerations.
Maintains effective inventory control and ensures that all bars are adequately stocked, properly organised, clean, and compliant with hotel standards
Monitors food and beverage costs to ensure compliance with approved budgets, optimise cost efficiency, and support positive P&L performance for the respective F&B outlets.
Reviews and enhances the operating standards and policies and procedures (P&P) for The Tux Bar, ensuring that established standards are consistently implemented and maintained.
Works closely with HR on manpower and employee matters, including recruitment, training, promotion, performance management, grievances, and disciplinary actions.
Prepares and manages staff duty rosters to ensure adequate manpower coverage and operational efficiency, while ensuring compliance with hotel grooming standards and alignment with the hotel’s core values.
Responds promptly to guest feedback and complaints, ensuring appropriate remedial action is taken to resolve issues and enhance guest satisfaction.
Builds and maintains positive relationships with guests, suppliers, and business partners to support guest loyalty, service quality, and business development
Organize at least one event per quarter in collaboration with suppliers and business partners to enhance promotional awareness and generate business opportunities
Develops and implements at least five beverage promotions annually across Café Mosaic, Wah Lok, and The Tux Bar to drive beverage sales and revenue growth
Works closely with the Assistant Director of F&B to develop and implement promotional initiatives across all F&B outlets to drive revenue and achieve approved budget target
Drives year-on-year beverage revenue growth across Café Mosaic, Wah Lok, and The Tux Bar through effective sales initiatives, menu development, and promotional activities
Assists in curating Wah Lok Restaurant’s wine list, as and when required, to optimise wine selection, improve cost efficiency, and contribute to overall revenue growth.
Reviews the monthly P&L performance of the respective F&B outlets, identifying key areas of achievement, shortfalls, and opportunities for improvement, and recommends appropriate corrective actions.
EDUCATION AND WORK EXPERIENCE
Diploma in F&B/Hospitality Management or equivalent qualification
Minimum 3years of similar experience in the hotel or free-standing restaurant and bar
Accustomed to and comfortable with media exposure
Ability to work independently and with minimal supervision
Highly organized with strong analytic and communication skill
Oral and written fluency in English and an additional language
