Customer Fulfillment Representative

Job Description:

Carry out import and export activities which include but not limited to preparation and issuance of shipping documentations, logistics coordination and arrangement as well as carry out necessary follow-up. Perform order processing and analysis in accordance with company’s internal rules on shipment planning and inventory control. Support customers in terms of providing information related to products availability, shipment schedule, price and other sales processing information. Create sales orders, outbound delivery, shipment and invoices in SAP. Check and ensure there are no tax errors and other sales orders errors such as incorrect price, products, etc. Receive and register customer complaints and forward them to the relevant departments. Ensure SAP is up to date with the latest order information such as shipping, arrival dates, etc., which can be monitored through reports generated by SAP. Timely process and check the department expenses related to logistics service providers such as couriers, dispatchers, terminals, transport companies, etc. Provide necessary logistical support such as receipt of material and service notes, entry of SAP stock and submission of invoices to the finance department. Participate in continuous improvement programs and identify potential improvement in processes and activities. Ensure proper documentation of work processes. Job Requirements:

Minimum 3 to 5 years of experience in preparing full set of export shipping documents. Minimum 1 to 2 years of experience in handling LC shipments. Proficient in SAP (SD module) and Microsoft Excel Meticulous and responsible, take initiative and has positive attitude.