Online Sale Administration (Food) T04318

• Coordinate and manage online sales activities across E-commerce platforms.
• Manage products, orders, and store information on E-commerce platforms such as Shopee, Lazada, and TikTok Shop.
• Process customer orders and coordinate with logistics providers regarding deliveries.
• Prepare quotations, invoices, and other sales-related documents.
• Support sales teams and coordinate with internal departments to ensure smooth order and sales operations.
• Collect, consolidate, organize, and verify online sales data from Shopee, Lazada, TikTok Shop, POS, and CRM systems.
• Prepare daily, weekly, and monthly sales reports using Excel or Google Sheets.
• Clean and maintain sales data, including handling duplicate, cancelled, and returned orders to ensure reporting accuracy.
• Analyze sales performance and E-commerce KPIs such as GMV, Conversion Rate, Average Order Value (AOV), and Cost per Acquisition (CAC).
• Compare sales performance on a Month-on-Month (MoM) and Year-on-Year (YoY) basis and identify sales trends and business opportunities.
• Create sales dashboards, charts, and reports to present sales trends and provide actionable insights to management.
• Analyze sales data to identify best-selling and profitable products and recommend improvements to increase sales performance.
• Monitor product pricing, promotions, and competitors' activities and provide recommendations to improve price competitiveness.
• Support and coordinate online promotional campaigns and marketing activities.
• Monitor product listings and optimize product information, including images, videos, descriptions, and promotional content.
• Track competitor products, market trends, and customer preferences.
• Monitor customer reviews, complaints, and feedback and coordinate with relevant departments to resolve issues and improve customer satisfaction.

Qualifications: Thai Nationality Age 28–35 years old. Male / Female. Bachelor's degree in Business Administration, Marketing, or related fields. 1–2 years of experience in online sales, E-commerce, or sales administration is preferred. Familiar with E-commerce platforms and seller centers such as Shopee, Lazada, and TikTok Shop. Proficient in Microsoft Office, especially Excel, and Google Workspace. Good knowledge of order and sales administration processes. Basic knowledge of online marketing, promotional campaigns, and product merchandising. Good analytical and problem-solving skills with the ability to interpret sales data and identify business insights. Good communication and negotiation skills. Able to communicate product information clearly with customers and colleagues. Able to handle customer complaints, negative reviews, urgent situations, and unexpected problems professionally. Able to prioritize and manage multiple tasks efficiently. Experience with E-commerce analytics tools or dashboards is an advantage. Knowledge of Excel functions such as VLOOKUP, XLOOKUP, IF, SUMIFS, and Pivot Tables is an advantage.