Tech Refresh Engineer
x1. Device Imaging & Deployment Perform OS imaging and cloning of desktops/laptops using standard imaging tools (e.g., SCCM, MDT, Intune, or equivalent). Prepare and configure devices according to company standards. Conduct hardware setup, installation, and deployment for end users. Execute tech refresh projects, including new device rollout and old device collection.
- Data Migration
Perform user profile backup and data migration (local and network). Ensure integrity and completeness of migrated data. Troubleshoot migration-related issues. Support email, application, and profile restoration.
- End-User Support
Provide onsite and remote Level 1/Level 2 desktop support. Troubleshoot hardware, software, printer, and network-related issues. Support Windows OS, Microsoft Office, and common enterprise applications. Handle user queries in a professional and timely manner.
- Asset & Inventory Management
Maintain accurate IT asset records. Track device issuance and returns. Coordinate device sanitization and re-imaging processes.
- Project Support
Support IT rollout projects, migrations, and system upgrades. Follow project timelines and deployment schedules. Work closely with project managers, engineers, and stakeholders.
- Documentation & Compliance
Document procedures, troubleshooting steps, and deployment records. Ensure compliance with IT security and company policies. Support audit and reporting requirements when necessary.
Refer to have experience in MINDEF