Customer Experience Associate

Responsibilities:

Resolving user inquiries, account issues, and service complaints efficiently and empathetically. Gathering customer insights and identifying recurring issues or pain points. Partnering with product, operations, and sales teams to improve the overall customer journey and product offerings. Maintaining support documentation, templates, and knowledge base articles to streamline communication.

Requirements:

Minimum qualification of OND. 2 years of previous experience in a similar role. Good command of English.