Inside Sales Manager (Biologe/Biologin)

Capricorn Scientific GmbH is a rapidly expanding company in the Life Science sector, supporting customers worldwide in the fields of academic research, industrial production, and distribution. We produce sera, media, and reagents for cell culture for research and production. To strengthen our team, we are looking for the earliest possible date for an

Inside Sales Manager m/f/d

Your tasks:

Control and monitoring of sales processes

• Following up on offers, customer inquiries, reservations, and other sales activities
• Supporting the field service in the preparation and follow-up of customer appointments (tour planning) and offers
• Monitoring and supporting follow-up processes
• Identification of process gaps and development of suggestions for improvement
• Monitoring the consistent use of the CRM system and maintenance of the ERP system

Interface management between field service and order processing

• Central coordination between field service, order processing, and potentially other departments such as Product Management and Operations
• Ensuring a smooth flow of information
• Verifying the timely shipment of customer orders

Control and quality assurance function

• Checking the completeness and quality of customer and sales data
• Checking the completeness of customer projects
• Creation and tracking of relevant sales KPIs with reporting to the department management

Active customer care and customer development

• Telephone and digital contact with existing customers
• Proactive needs assessment and identification of additional sales potential
• Reactivation of inactive customers and acquisition of new customers
• Independent management of defined customers or customer segments

Sales control and Sales Support

• Prioritization of leads and sales opportunities together with the field service
• Coordination of sales actions and campaigns

Your qualification:

• Successfully completed degree in natural sciences (e.g., Biology, Biotechnology) or comparable training
• Professional experience in inside sales, Inside Sales, or a comparable sales-related function is an advantage
• Good understanding of sales processes, especially offer management, order processing, lead and opportunity management
• Experience in active customer contact and telephone support of existing customers is an advantage
• Confident handling of CRM and ERP systems as well as very good MS-Office skills, especially Excel
• High communication and coordination skills in interaction with order processing and field service
• Structured, independent, and reliable way of working
• Solution-oriented thinking and the willingness to critically question existing processes and
• Negotiation skills, high communication strength, and business fluent English

Our offer:

A demanding and attractive full-time position, 40h/week. A high-growth, innovative company with a pleasant working atmosphere awaits you.

Apply now, stating your salary expectations. We look forward to meeting you!

Additional information: Requirements for the applicant: Advanced knowledge: Biotechnology, Betriebswirtschaftslehre, customer consulting, customer care, sales, Pre-Sales-Service Mandatory: Biologie