Senior Operations Manager: AI Automation

Requirements

• Own the automation roadmap and increase the share of automated tasks across Operations.
• Find opportunities by analysing where time is lost, errors occur or work is repeated. Prioritise those with a clear baseline and measurable value.
• Redesign processes with their users and control owners. Agree where AI adds value, where fixed rules work better and where a human must decide.
• Build prototypes and working automations, and work with Product and Engineering on integrations and production support.
• Test against real conditions (incomplete inputs, unexpected outputs, failed dependencies). Agree data, permissions and controls before launch, with human review and a manual fallback.
• Lead rollout with operational managers and support colleagues through adoption.
• Track quality, usage and benefits against baseline, including review and support costs. Fix failures, and document ownership, monitoring and recovery after launch.

• 5+ years in operations, process excellence, automation or a similar field.
• Hands-on experience building and launching AI and automation in live operations, with measurable results.
• Ability to size opportunities and turn them into a prioritised roadmap.
• Experience redesigning processes with operational teams and control owners in a regulated or control-heavy environment.
• Experience testing AI workflows and designing human review and exception handling.
• Experience working with Product and Engineering, and managing direct reports.

• Financial services, fintech, brokerage or payments background.
• Automation in Customer Support, KYC or FinCrime/AML.
• Hands-on use of LLM APIs, workflow tools such as n8n, and Python or SQL.