Reservations Agent

Join our vibrant hotel team in Abu Dhabi as a Reservations Agent, where you will play a key role in ensuring our guests have a smooth and memorable booking experience. This position offers an exciting opportunity to contribute to our hospitality excellence by managing reservations efficiently and providing outstanding customer service.

Responsibilities:

• Handle incoming reservation requests via phone, email, and online platforms in a professional and timely manner.
• Assist guests with inquiries, room availability, rates, and special requests to maximize occupancy and revenue.
• Maintain accurate records of bookings, cancellations, and amendments in the reservation system.
• Coordinate with other hotel departments to ensure guest needs are met and any special arrangements are communicated effectively.
• Follow up with guests to confirm reservations and provide additional information about the hotel facilities and services.
• Resolve guest concerns related to reservations promptly and escalate issues when necessary.
• Support the front desk and other operational teams during peak times or as needed.
• Previous hotel experience within GCC is a must (preferably from Reservations or Front Office departments)
• Excellent communication skills in English; knowledge of additional languages is an advantage.
• Strong organizational skills and attention to detail to manage multiple bookings accurately.
• Proficiency with reservation systems and MS Office applications.
• Friendly, patient, and proactive attitude with a passion for delivering outstanding guest service.
• Ability to work independently as well as collaboratively in a team environment.
• Availability to work flexible shifts, including weekends and holidays, as required by the hotel operation.