Assistant Store Manager

Job Description

Responsible for assisting in managing the daily operations of the store in order to ensure that the store is visually merchandised with a proper workflow and compliance with set standards and the highest level of customer service is consistently provided to Tawfeer’s customers.

Assist in the development and oversee the implementation of the store’s established policies and procedures and comply with Tawfeer’s other policies.

Assist in ensuring the achievement of annual sales targets for the store and ensure it is cascaded down to the store’s team on a monthly and weekly basis.

Assist in managing all store activities in Tawfeer while ensuring the achievement of the set sales targets.

Assist in monitoring cash management and payment systems in accordance with Tawfeer’s policies and procedures.

Monitor complete store merchandise and materials in terms of ensuring that all categories of products have accurate labelling and pricing in accordance with the set brand guidelines and policies and procedures.

Assist in managing the store’s inventory, inventory space maintenance, facilities management, renovation needs, merchandise, staff supervision, customer service and sales, store layout and floor sales in an organized manner to enhance safety and efficiency.

Assist in coordinating activities of stock distribution, facilitate transportation and receiving of stock in accordance with Tawfeer’s established procedures.

Assist in providing on-the-job training to junior staff in customer service and technical product knowledge to ensure the delivery of accurate information to clients.

Manage the resolution of customer complaints in a professional and timely manner.

Ensure that the store is visually merchandised with a proper workflow in order to increase sales and enhance operational efficiency.

Perform other duties related to the job as assigned by the direct manager.

Assist in development of the manpower plan for the store to ensure a highly professional and knowledgeable workforce at Tawfeer.

Oversee special and appropriate training programs for the store employees to ensure smooth workflow.

Assist in preparing and submitting periodic reports to direct management pertaining to store activities and any issues that may occur.

Requirements

Bachelor degree in business administration or related field.

Minimum of 5-7 years of experience in the same or related field.

Managing people.

Decision making skills.

Communication skills.

Problem solving skills.

Organizing and planning skills.

Achievement oriented.

Proficiency in English and Arabic languages.