Director of Housekeeping

Position Overview: The Director of Housekeeping provides strategic and operational leadership for the Housekeeping Department, ensuring the highest standards of cleanliness, hygiene, presentation and upkeep are maintained across the entire Capella Singapore resort. The role holds overall accountability for the cleanliness of all guest rooms, suites, villas, Manors, Club Residences, public areas and back-of-house spaces, with cleanliness being the department's utmost priority. The Director leads the department in a proactive and strategically driven manner, anticipating operational needs and continuously identifying opportunities to enhance efficiency, quality and the guest experience. The role is responsible for establishing a strong culture of ownership, accountability, pride and continuous improvement, while ensuring that the Housekeeping team is supported, developed and well cared for. The Director manages departmental payroll, budgets, forecasting, productivity, staffing, supplies, linen, uniforms and equipment, ensuring resources are used responsibly without compromising standards. Through close collaboration with the Executive Committee and other departments, the Director ensures Housekeeping is fully aligned with the resort's operational, commercial and guest experience objectives. The role also leads quality assurance, training, talent development and succession planning to build a high-performing and sustainable team. Ultimately, the Director of Housekeeping acts as the guardian of the resort's cleanliness and presentation, ensuring every area consistently reflects the exceptional standards and attention to detail expected of Capella Singapore. The Role: Lead Housekeeping Operations Lead and oversee all Housekeeping operations across the resort, including guest rooms, public areas, back-of-house areas, laundry, Long Stay Units, and linen management, ensuring the highest standards of cleanliness, presentation, operational efficiency, and consistency across all areas. Ensure all guest rooms and public spaces meet established cleanliness and quality standards. Conduct daily inspections of guest rooms, manors, long stay units, linen inventory, corridors, and public areas. Implement and maintain housekeeping policies, procedures, and service standards to the highest level. Coordinate with Front Office, In Room Dining, Engineering, Security, and other departments to ensure seamless operations. Ensure prompt resolution of guest complaints and service recovery issues. Monitor guest satisfaction scores and implement improvement initiatives. Work proactively to enhance the overall guest experience. Verify status on room reports, determine discrepant rooms, prioritize and update status of departing guest rooms. Oversee linen, uniform, and housekeeping supply inventories. Optimize daily housekeeping operations Engage and maintain relationships with our current vendors and engage new vendors. Manage replacement programs for linens, furnishings, and equipment. Ensure that all Furniture, Fixtures and Equipment (FF&E) and Operating Supplies and Equipment (OS&E) are meticulously maintained, properly handled, and managed to the highest standards, preserving their quality, longevity, and presentation in line with Capella Singapore's luxury standards. Ensure proper care and maintenance of housekeeping equipment. Ensure proper management and overview of the CARE program within the hotel. Oversee the management of contractors and casual team members, ensuring all work is carried out safely, efficiently, and in accordance with Capella Singapore's operational standards and brand expectations. Ensure proper coordination, supervision, and resource allocation, maintaining accountability, service excellence, and operational continuity across all areas of responsibility. Engage and drive a positive working relationship with all other departments. Lead and oversee the Horticulture Department, ensuring that all public areas are meticulously maintained, beautifully landscaped, and consistently presented to the highest standards of cleanliness, aesthetics, and overall resort presentation Consistently achieve and maintain a Forbes quality assessment score of a minimum of 85% or higher, ensuring adherence to the highest standards of service excellence and operational performance. Consistently achieve and maintain an LQA assessment score of a minimum of 85% or higher, reinforcing a culture of quality, attention to detail, and continuous improvement across all areas of the resort Drive Service and Operational Excellence Health, Safety, Sanitation, and Environmental Compliance Brand Standards and Quality Assurance  Sustainability and Waste Management Employee Conduct and Compliance Performance Analysis and Management Reporting Operational Excellence and Process Improvement Performance Management and Employee Development Work Order and Maintenance Coordination Payroll Forecasting and Expense Management Manage Team Recruitment, Training, and Performance Management: Workforce Planning and Scheduling Training, Briefings, and Coaching Leadership and Team Development: Employee Relations and Disciplinary Management Horticulture Team Management and Resort Presentation Talent Profile: Minimum Diploma qualification At least 2 years' experience as Director of Housekeeping in a luxury hotel Strong knowledge of housekeeping operations, laundry and linen management Strong understanding in Forbes and Leading Quality Assurance (LQA) standards Able to make challenging decisions Able to communicate effectively to a diverse group of stakeholders