Senior Service Desk Consultant 3rd Line

Senior Service Desk Consultant / 3rd Line Fully Remote | Up to £45,000 + Bonus

We’re working with an established technology business that is looking for an experienced 3rd Line / Senior Service Desk Consultant to join their growing Cloud Care team on a fully remote basis. This is a senior technical role supporting a diverse MSP client base across Microsoft 365, Azure and hybrid infrastructure environments. You’ll act as a key escalation point for complex incidents and technical issues, working across both cloud and traditional infrastructure. What we're looking for: Significant experience in a 3rd Line / complex Service Desk role within an MSP At least one Microsoft Expert level certification Strong experience across cloud and/or on-premises infrastructure Extensive knowledge of server and network environments Experience with virtualisation technologies Strong Microsoft Exchange and Office 365 experience Good understanding of firewalls and security technologies Excellent troubleshooting and analytical skills Strong customer service and communication skills A proactive approach and the ability to take ownership of complex issues Full UK driving licence

Additional vendor certifications such as Cisco CCNP would be advantageous. Up to £45,000 + Bonus Fully remote 3rd Line / Senior Service Desk Microsoft 365 | Azure | Hybrid Infrastructure

If you're an experienced 3rd Line MSP engineer looking for a senior role where you can get involved in complex technical challenges and service improvement, we’d be keen to hear from you.