1st Line Service Desk Agent

Fully Remote | Up to £26,000

CAP Resourcing is working with an established technology business that is looking for a customer focused 1st Line Service Desk Agent to join its team. This is a great opportunity for someone with service desk experience who enjoys solving technical problems, supporting customers and working as part of a collaborative IT team. The Role As a 1st Line Service Desk Agent, you’ll be the first point of contact for customers requiring technical support. You’ll troubleshoot a range of IT issues, manage support requests and ensure customers receive an efficient, high-quality service. About You We’re looking for someone with: Previous service desk experience, ideally within a managed services environment. A good understanding of Azure, networking and servers. Strong customer service and communication skills. Excellent problem solving and organisational abilities. A proactive approach and a genuine desire to help customers. The ability to prioritise tasks and manage competing demands.

Essential qualifications: AZ-900: Azure Fundamentals. MS-900: Microsoft 365 Fundamentals.

SC-900: Security, Compliance and Identity Fundamentals would be desirable. What's on Offer? Fully remote working Salary up to £26,000 A supportive and collaborative IT environment The opportunity to develop your technical skills and progress your career

Interested? Get in touch with CAP Resourcing to find out more or apply today!