Helpdesk Support Engineer

🖥️ Helpdesk Support Engineer Location: Singapore Working Hours: Rotational shifts, Monday–Saturday Shifts: • 7:00am–4:30pm • 8:30am–6:00pm • 1:30pm–11:00pm Key Responsibilities Provide 1st-level IT support for desktops, laptops, applications, hardware and IP phones Troubleshoot and resolve incidents/service requests within SLA Log and manage tickets, with escalation to L2/L3 or vendors when required Set up and maintain IT equipment and asset records Assist with software/patch deployment Provide timely updates to users and support teams Requirements Diploma/Degree in IT, Computer Science or related field Helpdesk / Desktop Support experience preferred Strong troubleshooting and communication skills Customer-oriented and able to work shifts 📩 Interested? Send us your CV to find out more! CanWorkOne.SG Employment Pte Ltd | EA Licence No. 26C3357 EA Personnel: Tan Soon Hock (Steven) | Reg. No. R1109889