Assistant Academy Manager
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About the Client
They are a leading music education provider in Singapore, dedicated to nurturing students through quality music education and creating a positive learning environment.
They are looking for a driven and people-oriented Assistant Academy Manager to support the daily operations of our academy and contribute to student enrollment, customer experience and business growth.
Key Responsibilities
- Support the Academy Manager in managing the day-to-day operations of the academy.
- Oversee the smooth running of lessons, student schedules and front-of-house activities.
- Engage with parents and students , addressing enquiries, feedback and service-related matters professionally.
- Support student enrolment, renewals and retention , including following up with prospective and existing families.
- Work towards enrolment and sales targets and identify opportunities to grow the academy.
- Assist in managing and motivating academy staff, ensuring high standards of service and professionalism.
- Coordinate with teachers to ensure a smooth and positive learning experience for students.
- Monitor attendance, schedules, student records and other operational matters.
- Handle administrative duties, reporting and basic sales/operational tracking.
- Assist with academy events, promotions and other initiatives to drive student engagement.
- Identify operational gaps and recommend improvements to enhance efficiency and customer experience.
- Step in to oversee the academy in the absence of the Academy Manager.
Requirements
- ITE, Diploma or Degree in Business, Education, Hospitality, Retail or a related discipline preferred, not a must
- 2–4 years of experience in education, enrichment, retail, hospitality, customer service or operations.
- Strong customer service and communication skills , with confidence engaging parents and students.
- Comfortable with sales, enrolment targets and customer retention .
- Comfortable working weekends and evenings , in line with academy operating hours.
- Candidates with a passion for music, education or working with children will have an added advantage. (again, not a must)
Why Join them?
- Be part of a growing music education organisation that makes a meaningful impact on children's development.
- Develop your career across academy operations, sales, customer experience and people management .
- Work in a dynamic and engaging environment with opportunities for career progression.
- Make a difference by helping students build confidence, discipline and a lifelong appreciation for music.
Apply now and we will reach out to you for more information. Thank you.
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